Frequently Asked Questions
How Do I Place An Order For Custom Or Personalized Products?
You can order online on our website or Etsy shop, email us or call us with your order. Send your email to firstname.lastname@example.org and we will get back to you right away!
How do I place a custom art order?
Simply email your order to email@example.com.
Things to include:
1. Item name and/or number
2. Item size and color
3. Thread colors
4. Email your art to firstname.lastname@example.org. Your design does need to be in a PES format. If you do not have your design in that format, we can help you with that for a $15 fee. Just add the "left chest sized digitizing" item to your order.
5. Don't hesitate to contact us with any questions!
Returns & Refunds
All custom screen print, embroidery and sublimation orders must have a signed order and art verification on file prior to production. Returns and refunds for manufacturer defects as well as other returns will be on a case by case basis.
Payment and Shipping
We accept credit cards as well as PayPal. Need another payment option? Please contact us.
Other important info
*Please let me know what name or monogram, thread color or art/logo you would like. You can check out the fonts/monograms page to choose. Don't see what you are looking for? Just send me a note and we can get it worked out! Want your logo or art embroidered on it? Email your pes file with your art/logo to email@example.com. No pes file? No problem at all, just add the “left chest sized digitizing” to your order and I will have your logo or art converted for you.
**Please note that if you want your logo or art embroidered on this item it must be in a pes format. If you do not have your art or logo on a pes format you will need to purchase the "Left Chest sized Digitizing” which is $15.00. This is not necessary for names or monograms. I will be happy to email the digitized file to you for future use if you provide an email address.
*You can email your art or logo to me at firstname.lastname@example.org.
**Please check out the fonts and monograms item to choose your font or monogram type. Please do not purchase the fonts and monograms item as it is included in the price of your item.
*Please let me know what color thread you would like used in your embroidery.
***If you would like to a second location embroidered please add the “Xtra location” item to your order. If that additional location is the full back size you will also need to add the “Jacket Back Embroidery” item to your order.
And if all else fails...just send us an email at email@example.com!!!