Frequently Asked Questions
How Do I Place An Order For Custom Or Personalized Products?
You can order online on our website or Etsy shop, email us or call us with your order. Send your email to firstname.lastname@example.org and we will get back to you right away!
How do I place a custom art order?
Simply email your order to email@example.com.
Things to include:
1. Item name and/or number
2. Item size and color
3. Thread colors
4. Email your art to firstname.lastname@example.org. Your design does need to be in a PES or DST format. If you do not have your design in that format, we can help you with that for a $25 fee.
5. Don't hesitate to contact us with any questions!
Payment and Shipping
We accept credit cards as well as PayPal. Need another payment option? Please contact us.
Returns & Refunds
All custom screen print, embroidery and sublimation orders must have a signed order and art verification on file prior to production. Returns and refunds for manufacturer defects as well as other returns will be on a case by case basis.